About Me

Welcome! My name is Dasha Martinez and I’m a multilingual Technical Writer with over 5 years of experience in training agents, writing documentation, and communicating with end-users, stakeholders, and technical audiences. I made this site with the Gutenberg Editor, HTML, and CSS. I specialized in DITA, Confluence, and Git, and speak Spanish, Korean, and some Japanese.

In my previous roles, I’ve achieved a 45% reduction of customer support cases and saved employers up to $3.93 million quarterly with my documentation. I’ve spearheaded collaborations with software engineers and SMEs to produce user-focused content and streamline internal processes. I’m also proficient in Agile practices, and I’ve excelled in sprint environments. I’m adept at researching new topics, engaging audiences, and promoting brands and missions. Thanks for visiting!